Return and Refund Policy

 

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. The following definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Refund and Cancellations Policy:

Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to MR. DOLLAR EXPRESS.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to MR. DOLLAR EXPRESS, accessible from https://mrdollarexpress.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such an individual is accessing or using the Service, as applicable.

Return and Refund

In our Return Policy, you do not need to return the product to us (If the product is damaged). This means you can receive a refund or replacement without returning your handheld product. We decide this due to high international shipping charges.

Whether you want a refund or replacement, in both cases, you have to contact us within 5 days after the product is delivered.

Replacement

In order for the Goods to be eligible for replacement, please make sure that:

  • Returns are acceptable only if the product is damaged during the shipping period.
  • A return request should be made within 5 days after the product is delivered. On the 6th day, you are not eligible to get a replacement.
  • We do not require the return of the damaged product due to high shipping charges, but we will send you another package as a replacement.

Refunds

Refunds are acceptable only if the product is damaged during the shipping period.

  • A refund request should be made within 5 days after the product is delivered. On the 6th day, you are not eligible to get a refund.
  • We prefer replacement because you will receive a 50% partial refund (Half the value of the product) due to high international shipping charges.

Cancellation

Your Order Cancellation Rights

You are entitled to cancel your order before it is dispatched without giving any reason for doing so. You have the full right to cancel the order until the product is shipped. It usually takes 24-48 hours for dispatch from the warehouse.

Your refund will be issued after you cancel your order, and your amount will be refunded within 24 hours. We will notify you once the refund is made.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: mrdollarexpress@gmail.com

Conditions for Cancellations

In order for the Goods to be eligible for cancellation, please make sure that:

  • Product must be in the processing stage, not dispatched.

The following reasons make cancellation impossible:

  • Your order has been dispatched.
  • The product has been delivered that you ordered.

Only regularly priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Contact Us

If you have any queries about Refund, Replacement, and Cancellation, please contact us:

By email: mrdollarexpress@gmail.com.